Free Shipping Above ₹499

FAQs

General

How to Create new account in Trendy Monks?

  • To create a new account of Trendy Monks, visit www.trendymonks.com
  • Once, you open the website, click on the account icon on the right side of the website
  • After clicking, a pop up will appear, asking to create a new account.
  • Fill the mandatory fields such as first name, Last name, email address, password and confirm password.
  • You can also opt to subscribe us for newsletters
  • Once done, click on create an account button
  • Now you are ready to explore Trendy Monks

How to login website?

  • To login to www.trendymonks.com, click account icon on top right of the website.
  • Fill email id and password field.
  • Click on Login button.
  • You are ready to go !!

How to place an order?

  • To place an order land to www.trendymonks.com
  • Explore our wide range of products, you can make your shopping easy by applying our filters and relevancies. 
  • Choose the products which you love, select the size which you want, you can refer the size chart.
  • Once you are done, add the product in the cart, Click ADD TO CART Button.
  • Click on the cart to buy the products, below your product click on the checkout button to make payment.
  • Login to your existing account or simply continue as new user
  • Once finish, proceed to check out, confirm your details like shipping address, select the desired payment method.
  • Click on place order.
  • Now you will redirect to the payment page, enter required details and you are ready to go.
  • Once, the whole process is done and your order is placed, you will receive order success notification on your screen, email, and phone no. 

How will I know that my order is placed successfully?

  • Once your order is placed, you will get the notification on the same screen, we will send a confirmation email on your registered email ID along with order details and invoice.
  • You will receive email and notification, with the completion of each milestone.

How to track order?

  • You can track your order once we dispatch it form our warehouse. An email or SMS will be sent on your registered email ID and Mobile no. from our side along with the tracking link and Tracking code.
  • Click on the tracking link to know the status of your order.

How do I receive my order?

  • Our courier partner will help us to deliver your order safely on time, so sit back and relax, your order will be delivered to your doorsteps within 2-7 working days.
  • Delay may occur, depending on your location.

Is it safe to shop online using net banking, Debit card, credit card?

  • All the online transaction on our website are secured with the encrypted connection, don’t worry your money and other details are safe with us.

How to cancel the order?

  • You can cancel your order anytime before we ship it, by logging into your account.
  • Click on order > cancel order
  • Once we ship your order, we are not able to cancel or alter it, if you want changes after shipping or if you want to edit location, call us directly or drop us an email at Support@trendymonks.com

What are the refund policies?

  • If the order is canceled before shipping, we will initiate your refund to your bank account, or your monk wallet, according to your convenience, the bank refund will reflect in your account within 7-10 business days, wallet transfer will take 24hrs.
  • If on the special request, you cancel the order after shipping, we will initiate the refund into your bank account or wallet once the product reaches back to us in the right condition.
  • In case of any damage and defect, our delivery partner will check the product, once confirmed, we will refund your amount in your bank account or wallet.
  • In case, if the product delivered to you is wrong or missing, we can either ship out the new product or a refund will be made from our side into your bank, or the money can be added in your wallet or through reward points.

I haven’t received my refund. What should I do?

  • Once we initiate a refund in your bank account, it will take a 7-10 business day to reflect in your account, and in wallet it will take 24hrs. 
  • Be Patient. And wait for the amount, in case of further delay occur contact us at support@trendymonks.com